Scope

Section 1

(1) Accommodation Contracts and related agreements to be entered into between this Ryokan and a Guest shall be subject to the terms and conditions stipulated herein. Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.

(2) Notwithstanding the provisions of Section 1(1), in a case when the Ryokan enters into a special contract with the Guest, insofar as the special contract does not violate laws, regulations, and generally accepted practices, the special contract shall take precedence over the provisions of these terms and conditions.

Application for an Accommodation Contract

Section 2

(1) A Guest who wishes to apply for an Accommodation Contract at our Ryokan shall notify the Ryokan of the following information:<
Names of Guest(s)
Dates of accommodation and estimated time of arrival
Accommodation Charges (in principle, the Basic Accommodation Charges in Schedule 1 shall apply.)
Other matters deemed necessary by the Ryokan

(2) In case when the Guest requests, during the stay, an extension of the accommodation beyond the dates in Item 2 of Section 2(1), it shall be regarded as a new Accommodation Contract at the time such request is made.

Conclusion of Accommodation Contract, etc.

Section 3

(1) The Accommodation Contract shall be deemed to have been concluded when the Ryokan has duly accepted the application as stipulated in the preceding Section. However, the same shall not apply when it has been proved that the Ryokan has not accepted the application.

(2) When an Accommodation Contract has been concluded pursuant to the provisions of Section 3(1), the Guest is requested to pay an accommodation deposit specified by the Ryokan within the limits of the Basic Accommodation Charges covering the entire period of stay (or three days if the period of stay exceeds three days) by the date specified by the Ryokan.

(3) The deposit shall be first used for the total Accommodation Charges payable by the Guest, then secondly for the Cancellation Charges under Section 6 and thirdly for compensation under Section 18 as applicable, and the remainder, if any, shall be refunded upon payment of the Accommodation Charges pursuant to the provisions of Section 12.

(4) When the Guest has failed to pay the deposit by the date specified in Section 3(2), the Ryokan shall treat the Accommodation Contract as invalid. However, the same shall only apply in the case that the Guest is notified as such by the Ryokan when the period of payment of the deposit is specified.

Special Contract Requiring No Accommodation Deposit

Section 4

(1) Notwithstanding the provisions of Section 3(2), the Ryokan may enter into a special contract for which no deposit is required after establishing the contract.

(2) In the case that the Ryokan has not requested payment of the deposit set forth in Section 3(2) and/or has not specified the due date of payment of the deposit at the time of accepting the application for an Accommodation Contract, it shall be deemed as that the Ryokan has accepted a special contract set forth in Section 4(1).

Refusal of Accommodation Contracts

Section 5

(1) If any one of the following conditions applies, the Ryokan may refuse to confirm an Accommodation Contract:

When the application for accommodation does not comply with these Terms and Conditions;
When the Ryokan is fully booked and no rooms are available;
When the Guest seeking accommodation is deemed liable to behave in a manner that will contravene the laws or requests from the Government or act against the public order or good morals in using the Ryokan;
When the Guest seeking accommodation can be detected as carrying an infectious disease;
When the Ryokan is requested to assume an unreasonable burden to accommodate the Guest;
When accommodation is not possible due to a natural disaster, dysfunction of its facilities, and/or other unavoidable causes; or When the case falls under the provisions of Section 4 of the Kanagawa Prefectural Hotel and Ryokan Management Law Enforcement Ordinance.

Right to Cancel Accommodation Contract by the Guest

Section 6

(1) Guests are entitled to cancel an Accommodation Contract by so notifying the Ryokan.

(2) In a case where a Guest cancels an Accommodation Contract in whole or in part, due to a cause(s) for which the Guest is liable (except in a case where the Ryokan had specified a period in which the Guest has to pay the deposit in accordance with the provisions of Section 3(2), and the Guest cancels prior to making such payment), Cancellation Charges as listed in Schedule 2 shall become payable by the Guest. However, in the case that a special contract as prescribed in Section 4(1) has been concluded, the same shall only apply when the Guest is informed of the obligation of the payment of the Cancellation Charges in case of cancellation by the Guest.

(3) In a case where a Guest fails to arrive at the Ryokan by 8:00 PM of the accommodation date (or two hours after the expected time of arrival if the Ryokan had been informed in advance thereof) without the Guest contacting the Ryokan, the Ryokan may regard the Accommodation Contract as being canceled by the Guest.

Right to Cancel Accommodation Contract by the Ryokan

Section 7

(1) If any one of the following conditions applies, the Ryokan may cancel the Accommodation Contract:

When the Guest is deemed liable to conduct or is found to have conducted themselves in a manner that will contravene the laws or requests from the Government or act against the public order and good morals in regard to their accommodation;
When the Guest can be clearly detected as having an infectious disease;
When the Ryokan is requested to assume an unreasonable burden to accommodate the Guest;
When the Ryokan is unable to provide accommodation due to a natural disaster and/or other causes of force majeure;
When the case falls under the provisions of Section 4 of the Kanagawa Prefectural Hotel and Ryokan Management Law Enforcement Ordinance; or When the Guest is found smoking in a bedroom, vandalizing firefighting or other equipment and systems, or engaged in an act prohibited by any usage regulations (limited to fire prevention-related stipulations) established by the Ryokan.

(2) In a case where the Ryokan cancels an Accommodation Contract in accordance with Section 7(1), the Ryokan shall not charge the Guest for any services which the Guest has not yet received during the contractual period.

Accommodation Registration

Section 8

(1) A Guest shall register the following information at the Ryokan’s front desk on the day of accommodation:

Name, age, sex, address, and occupation of the Guest(s)
Nationality, passport number, port of entry, and date of entry in Japan in the case of foreign nationals
Date and estimated time of departure
Other matters deemed necessary by the Ryokan

(2) If the Guest intends to pay the Accommodation Charges stipulated in Section 12 by any means other than Japanese currency, such as a traveler’s check, accommodation voucher, or credit card, the applicable credentials shall be presented in advance at the time of registration specified in Section 8(1).

Occupancy Hours of Guest Rooms

Section 9

(1) A Guest is entitled to occupy the booked guest room of the Ryokan from 3:00 PM to 10:00 AM of the following morning (Oku-no-kigi private villas are available from 2:00 PM to 11:00 AM of the following morning). However, in a case where a Guest is accommodated over consecutive days, the Guest may occupy the room all day long, except on the days of arrival and departure.

(2) Notwithstanding the provisions of Section 9(1), the Ryokan may permit a Guest to occupy the assigned room outside the originally stipulated time. In this case, the following extra charges shall become payable by the Guest:

Up to 3 hours of extended time: 30% of the corresponding room charge
Up to 6 hours of extended time: 60% of the corresponding room charge
Extended time of 6 hours or more: 100% of the corresponding room charge

(3) The amount of the corresponding room charge as stipulated in Section 9(2) shall be 70% of the basic room charge.

Compliance with Use Regulations

Section 11

(1) The operating hours of the main facilities in the Ryokan are as follows. Detailed operating hours of other facilities can be found in the pamphlets and notices displayed at various locations across the Ryokan, in service directories kept in the rooms, etc.

1. Service hours for the front desk, cashiers, etc.
a) Curfew: 12:00 AM
b) Front desk: Closes at 10:00 PM

2. Service hours for dining, drinking, etc.
a) Breakfast 8:00 AM – 9:00 AM
b) Dinner: 6:00 PM – 7:00 PM
c) Lounge: 8:00 PM – 12:00 AM (Lounge may close or change service hours)

3. Service hours for incidental facilities

(2) The times set forth in Sections 11(1) and 11(2) are subject to change during unavoidable circumstances. In such case, Guests shall be informed by appropriate means.

Payment of Charges

Section 12

(1) The breakdown and method of calculation of the Accommodation Charges, etc. payable by the Guest shall be in accordance with Schedule 1.

(2) Accommodation Charges, etc. as stated in Section 12(1) and Schedule 1 shall be paid by Japanese currency or by alternative means such as a traveler’s check, accommodation voucher, or credit card acceptable to the Ryokan at the Front Desk at the time of the departure of the Guest or upon request by the Ryokan.

(3) Accommodation Charges shall be payable even if the Guest voluntarily forfeits the right to utilize the accommodation facilities offered and made available by the Ryokan for use by the Guest.

Liabilities of the Ryokan

Section 13

(1) The Ryokan shall compensate a Guest for damages incurred by the Guest if the Ryokan has caused such damages to the Guest in the fulfillment of or by the failure to fulfill the Accommodation Contract and/or related agreements. However, the same shall not apply in a case where such damages had been caused due to reasons for which the Ryokan is not liable.

(2) The Ryokan complies with Fire Prevention Standards issued by the fire station and is covered by Ryokan Liability Insurance in the event of a fire.

Procedures When Unable to Provide Contracted Rooms

Section 14

(1) The Ryokan shall, when unable to provide contracted rooms to a Guest, arrange for an alternative accommodation with the same or as practicably the same conditions elsewhere, for and with consent of the Guest .

(2) If, notwithstanding the provisions of Section 14(1), the Ryokan is unable to arrange alternative accommodation for the Guest, the Ryokan shall pay the Guest a compensation fee equivalent to the room rate, and the said compensation fee shall be applied to compensation for damages the Guest incurs thereby. However, if the Ryokan cannot provide an alternative accommodation on account of causes for which the Ryokan is not liable, the Ryokan shall not compensate the Guest.

Handling of Deposited Articles

Section 15

(1) The Ryokan shall compensate a Guest for damages when loss, breakage, or other damage is caused to goods, cash, or valuables deposited at the Guest Services or Front Desk by the Guest, except in a case where such loss, breakage, or other damages occurred due to causes of force majeure. However, for cash and valuables, if the Guest fails to disclose the type and value of such deposited items at the Ryokan’s request prior to making such deposit, the Ryokan shall compensate the Guest up to 150,000 JPY.

(2) The Ryokan shall compensate a Guest for loss, breakage, or damages to any property of the Guest, including cash or valuables that the Guest had brought to the Ryokan but are not deposited at the Guest Services or Front Desk, if such loss, breakage, or damages were caused intentionally or negligently by the Ryokan. However, the Ryokan shall only compensate the Guest for damages up to 150,000 JPY for items for which the Guest did not disclose the type and value in advance.

Storage of Guests’ Luggage and/or Personal Effects

Section 16

(1) If a Guest’s luggage is delivered to the Ryokan before their arrival, the Ryokan shall assume responsibility for keeping the said luggage only if the Ryokan has accepted such a request in advance of the luggage delivery. The luggage shall be handed over to the Guest at the Guest Services at the time of check-in.

(2) When a Guest’s luggage or personal effects have been found left at the Ryokan, and the ownership is known, the Ryokan shall inform the owner and request further instructions. However, if no instructions are given to the Ryokan or the ownership of said luggage is not confirmed, the Ryokan shall keep the article for seven days, including the date of discovery, then deliver the said luggage to the nearest police station.

(3) The Ryokan’s liability with respect to the storage of the Guests’ luggage or personal effects shall be limited only to the extent as stipulated in Sections 16(1) and 16(2).

Liability with Respect to Vehicle Parking

Section 17

Irrespective of whether a Guest deposits the key of a vehicle with the Ryokan, when a Guest utilizes the car parking facility of the Ryokan, the Ryokan is only making car parking space available and shall not be responsible for care and custody of the Guest’s vehicle. However, the Ryokan shall compensate any damage caused to a Guest’s vehicle arising from intentional or negligent management of the car parking facility by the Ryokan.

Liabilities of the Guest

Section 18

The Guest shall compensate the Ryokan for any damage they caused to the Ryokan, whether intentionally or by negligence.

Schedule 1 Calculation Method for Accommodation Charges (Re: Sections 2(1) and 12(1))

	Cancellation Charges
Total amount payable by the Guest	Accommodation Charges	Basic Accommodation Charge (room rate + breakfast and dinner charges)
	Accommodation Charges	Additional food and drink (food and drink other than breakfast and dinner) and other charges
	Tax	Consumption tax/bathing tax

Remarks
The percentages signify the rate of Cancellation Charges to the Basic Accommodation Charge.
The child rate applies to elementary school students and younger and is charged at 70% of the adult rate when meals and bedding of adult size are provided, at 50% when meals and bedding for children are provided, and at 1000 JPY (excluding tax) for infants who are not provided with bedding or food.

Schedule 2 Cancellation Charges (Re: Section 6(2))

Remarks
The percentages signify the rate of Cancellation Charges to the Basic Accommodation Charge.
When the number of days contracted is reduced, the Cancellation Charge for the first day shall be paid by the Guest regardless of such reduction.
When part of a group booking (15 Guests or more) is canceled, the Cancellation Charge shall not be charged for the number of persons equivalent to 10% of the number of Guests booked as of ten days prior to the occupancy (when accepted less than ten days prior to the occupancy, as of the date of acceptance) with fractions counted as a whole number.